LAST UPDATE 11/03/22
GRIEVANCES & REFUND POLICY

Ipayupays.com believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.

Ipayupays.com will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.

REDRESSAL MECHANISM FOR GRIEVANCES:

The customer can contact the below mentioned two levels for effective resolution of their complaints:

If customer’s issue is not resolved even after contacting the above complaint resolution channels, or in the timelines mentioned above or the customer is not satisfied with the response, the Complaint may be escalated to the Management email id (admin@ipayupays.com)

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us at admin@ipayupays.com, Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

REFUND POLICY/DURATION

We will try our best to provide best service to our user, In case any client is not completely satisfied with our service we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account within 3 working days.